Shipping Policy

At ShedVault, we're committed to making delivery as simple and straightforward as possible. That's why every order includes FREE delivery.

Free Delivery

We offer free standard delivery on all orders. There are no hidden shipping charges added at checkout.

Delivery is available throughout mainland UK. Unfortunately, deliveries to certain remote areas, offshore islands, Northern Ireland or international destinations may not be available, or additional delivery charges may apply. If this affects your order, we'll contact you before dispatch.

Order Processing

Once your order has been placed, you'll receive an order confirmation by email.

Many of our products are manufactured or prepared to order. Orders are processed as quickly as possible, and we'll begin arranging delivery with our manufacturing and courier partners.

Delivery Times

Estimated delivery times are displayed on each individual product page.

Delivery times may vary depending on the product, manufacturer, stock availability and your location. While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to factors outside our control.

If there is a significant delay with your order, we'll keep you informed as soon as possible.

Delivery Information

Most larger items, including sheds and garden buildings, are delivered by specialist delivery teams.

For larger deliveries:

Please ensure there is suitable access to your property.
Someone may need to be available to accept delivery.
Delivery is typically made to the nearest safe and accessible location at your property.

Our delivery partners will contact you where applicable to arrange or confirm your delivery date.

Tracking Your Order

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Some specialist deliveries may not include traditional parcel tracking, but you'll be contacted directly by the delivery team regarding your delivery.

Delivery Delays

Although we work hard to meet all estimated delivery dates, delays may occasionally occur due to:

Manufacturer production schedules
Adverse weather conditions
Courier or transport disruptions
Bank holidays and peak seasonal demand

We appreciate your patience and will always keep you updated if your delivery is affected.

Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your item has arrived damaged or if any parts are missing, please contact us within 48 hours of delivery. Including photographs of any damage will help us resolve the issue as quickly as possible.

We'll work promptly with the manufacturer or delivery partner to provide replacement parts or arrange an appropriate solution.

Incorrect Delivery Details

Please ensure your delivery address and contact details are correct when placing your order.

ShedVault cannot accept responsibility for delays or additional delivery costs caused by incorrect or incomplete delivery information provided at checkout.

Contact Us

If you have any questions regarding your delivery or need an update on your order, our customer support team is here to help.

Email: enquiries@shedvault.co.uk

We'll always do our best to ensure your order arrives safely and as quickly as possible.

ShedVault Customer Service
enquiries@shedvault.co.uk